ServiceNow

ServiceNow Connect is a real-time messaging platform that connects you to your coworkers, bypassing email and static documents. Connect integrates with other features within the system, such as Visual Task Boards, Human Resources Management, and Customer Service Management. The Connect interface overlays the standard interface, which allows users to participate in conversations while they work. If you want to use OAuth authentication, you’ll need the following information to connect ServiceNow with Lumenore.

Client ID	The client ID of the application registered in the third-party OAuth server.
Client Secret	The client secret of the application registered in the third-party OAuth server.
Authorization URL	The OAuth authorization code endpoint.

The following steps help you to Connect with Lumenore

1. Click Self Service.
2. Click Connect.
3. Search ServiceNow
4. Click ServiceNow & Enter details
5. Click Authorize.Upon successful connection, click Next.
6. Click the check box(es) to Select Tables.
7. Click the check box(es) to select columns.
8. Click preview.
9. Click Save.
10. Name the Dataset
11. Click OK.

Note: Once you have chosen the tables needed to calculate the KPI for analysis requirements and saved the dataset, you can create the business model and dashboard. Instructions are available in the Self-Service section of the Lumenore User Manual.

The following steps help you to enable OAuth Authentication

You can follow the procedure below to register an app and obtain the OAuth client credentials, the”OAuthClientId” and “OAuthClientSecret.” Note: You will need to activate the OAuth plugin for your instance if it is not active already. Step 1: Log in to the ServiceNow instance. Step 2: In the Navigator, Search System OAuth Step 3: Click on Application Registry in System OAuth. Step 4: Click New and then click Create an OAuth API Endpoint for External Clients. Step 5: Enter the values as:

Name : Lumenore Connector

Client Secret: Leave this blank to have one generated automatically.

Redirect URL: https://insights.lumenore.com/lconnect/

Logo URL: https://www.lumenore.com/assets/images/logo-dark.png

Step 6: Click on submit, you navigate back to the newly created app to take note of the”OAuthClientId,” “OAuthClientSecret,” and “CallbackURL” values.